Our refund policy is designed to provide a fair and efficient process for Members who are not satisfied with our service and wish to cancel their membership.

Eligibility

All memberships are 12-month term and then are month-to-month. Members who wish to cancel their membership must do so within 15 days prior to the payment draft date and must provide the reason for cancellation and the requested month in which the cancellation of the membership is to be effective. We do not prorate cancellations or gift refunds. All Virtual Primary Care visit fees are charged at the time of the visit. All partner products and services are charged at the time members order such products or services.

Requesting a refund

Members can initiate a membership cancellation request, Virtual Primary Care visit fee refund, or partner fee refund by contacting us via email or phone call. They should include their Medical Record Number (MRN), the reason for requesting cancellation, and the requested month in which the cancellation is to be effective.

Process

If the cancellation request is approved, we will process the cancellation within 15 days of the payment draft date, a refund will be issued, and the cancellation will become effective on the last day of the member's monthly billing anniversary following the timely receipt by us of the cancellation request. All refunds will be processed in a timely manner.

Reactivation

Members have 30 days from the membership cancellation date to reactivate their membership in order to qualify for continuous membership. For example, employers who terminate employee memberships.

We will always strive to provide the best service and if there is any problem with the service provided, please let us know and we will do our best to resolve the issue.

Where to find

This refund policy is available on our website and at the point of sign up, and can also be provided upon request.

Please note that the refund policy applies only to the monthly membership fee and not to the pay-per-visit fee.